Legal
Privacy policy
Last updated 30 September 2026
Faux Flower Specialists is a Brisbane wedding floral hire studio operated by Greg Lemon. This policy explains how we handle personal information under the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Who we are
Contact for privacy requests: hello@fauxflowerspecialists.com or 0403 528 345. Studio location: Brisbane, Queensland. ABN available on request. This website is https://fauxflowerspecialists.com.
What we collect
When you use the wedding enquiry form, we may collect:
- name, email address, phone number
- wedding date, venue, package preference, how you found us, and the message you write
- if you later pay a deposit toward hire, payment details are handled by our payment provider — we do not run card checkout on this site
Cookies, analytics and advertising
We use essential cookies and local storage so the site works (for example, remembering your cookie preference). With your consent via the cookie notice, we may also load:
- Google Analytics (GA4) — to understand how visitors use the site (pages viewed, referrals, approximate location)
- Google Ads — conversion and remarketing tags so we can measure advertising performance
- Meta Pixel — to measure Meta (Facebook / Instagram) advertising and optimise for enquiry leads
These tools set advertising and analytics cookies (or similar technologies). You can choose Essential only on the cookie notice to refuse marketing cookies; we will not load those pixels until you Accept. You can clear site data in your browser to reset the choice.
The site also loads fonts from Google Fonts, which means Google may receive your IP address and browser data when a page is viewed.
Why we collect it
- to answer enquiries and book the complimentary consultation
- to quote and coordinate faux floral set hire for your event
- to pass booking details needed for delivery, setup and pack-down
- to meet tax, consumer-law and record-keeping duties
We do not sell your information. We do not use it for unrelated direct marketing lists.
Where it is stored
Enquiry forms are processed by Netlify Forms. Hosting is on Netlify. Analytics and advertising tools (when enabled with your consent) are provided by Google and Meta. Those processors store and process data on servers that may be outside Australia, including in the United States and other countries. We use them because they are the infrastructure of this site and our advertising. Overseas recipients may not be subject to Australian privacy law in the same way — we take reasonable steps by using established providers and limiting what we collect to what we need for enquiries and hire. If you book hire, fulfilment details are used so we can deliver and collect the set.
How long we keep it
Enquiry records are kept for as long as needed to quote and, if you book, to complete the hire plus a reasonable period for accounting (typically seven years for financial records). You may ask us to delete an enquiry that did not become a booking.
Access, correction and complaints
You can ask for access to, or correction of, personal information we hold by emailing hello@fauxflowerspecialists.com. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).
Children
This site is for adults planning weddings. We do not knowingly collect information from children.